Get below the surface to resolve conflict – think icebergs yet again!!

 One of the common difficulties in conflict resolution is for work to take place at the wrong level.  Attempting to resolve conflict at the positional level is fraught with difficulties.  Two people with opposing positions will usually only confront each other and push each other further away.  I commonly ask individuals or groups to actively lay down their positions (better without even declaring up front), so that we can move the discussion to the deeper level of needs, interests, values, experiences, beliefs and assumptions.  This is a much better space for constructive conversation. Mutual understanding of each other’s rather complex, and not always consistent, cluster of needs, values and interests goes a long way to assisting healthy resolution.

Difficult Conversations – Do your homework

 Preparing for a difficult conversation

It takes years to construct a bridge but it can be brought down in minute.

Very few people enjoy engaging someone else in a difficult conversation; even fewer relish the prospect of being called into one. A primary reason is that our experiences in these situations have often been very painful. For that reason, most people tend to avoid difficult conversations at all costs. The result is that unresolved issues fester because no one is willing to deal with them. These ‘steps’ are intended to assist your thinking in knowing when and how to engage a difficult conversation and get the best possible outcome.