It takes years to construct a bridge but it can be brought down in minute.
Very few people enjoy engaging someone else in a difficult conversation; even fewer relish the prospect of being called into one. A primary reason is that our experiences in these situations have often been very painful. For that reason, most people tend to avoid difficult conversations at all costs. The result is that unresolved issues fester because no one is willing to deal with them. These ‘steps’ are intended to assist your thinking in knowing when and how to engage a difficult conversation and get the best possible outcome.