I have been working with conflicted congregations for 20 years this year. I am increasingly convinced that Emotional Intelligence is key to conflict management.
Emotional Intelligence and Effective Conflict Management, This Pair Can Make or Break Your Leadership
I was a young pastor, conscientious, concerned for my congregation and the unity of our church. So on that Sunday afternoon when John, an experienced deacon, showed up at my home unannounced, my antennae went up.