Month: February 2016

A Non Personal Complaints Process

Sample Non-Personal Complaints Process

All churches and particularly their pastoral leaders have an agenda of growth and transformation in people’s lives. While this is positive and healthy, it often means change and challenge for church members. There are times when church members have a concern that they would like to raise with church leadership which is not primarily personal but about a sermon, a change, an incident which occurred or a question of leadership or ministry practice. It is inappropriate in a large church to expect the Minister to deal personally with each of these matters. The following process is meant to assist church members with an appropriate way to raise and get a response to issues of concern.